Shipping policy

PixVoices Shipping Policy


1. Shipping Methods
We offer a variety of shipping methods to ensure your order is delivered in a timely and efficient manner. The available shipping options will be presented to you at checkout.


2. Shipping Costs
The shipping cost is calculated based on the weight of your order, destination, and selected shipping method. The exact shipping cost will be displayed during the checkout process.


3. Estimated Delivery Times
Delivery times vary depending on your location and the shipping method chosen. We provide estimated delivery times at checkout. Please note that these are estimates and not guaranteed delivery dates. For custom products, we generally promise to complete production within 3 days. After production, the logistics time will be controlled within 15 days.


4. International Shipping
We ship worldwide. For international orders, please be aware that customs duties and taxes may be applicable. These charges are the responsibility of the recipient.


5. Tracking Information
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.


6. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.


7. Shipping Delays
Occasionally, shipping delays may occur due to unforeseen circumstances such as weather conditions, customs clearance issues, or carrier delays. We will do our best to keep you informed of any delays and work to resolve the issue as quickly as possible.


8. Returns and Exchanges
For information on returns and exchanges, please refer to our return policy. Returns should be sent to our designated return address:
Room 606, Dacheng Times Building, Huarong Road, Dalang Street, Longhua District, Shenzhen City,China. Postcode: 518109
Nico
Phone number: 18720765726


If you have any questions or concerns about our shipping policy, please contact us at service@pixvoices.com