FAQ:Common Consumers' Questions

Common Consumers' Questions

1. What are your customer service hours, and how do I get in touch?
   Our customer service team is available Monday to Friday, 9 AM to 6 PM (local time). You can reach us by emailing service@pixvoices.com, and we’ll respond within 1-2 business days.

2. Why isn’t anyone replying to my email?
   We strive to respond quickly, but during peak times, it may take a little longer. Please check your spam/junk folder for replies or resend your email if you haven't heard back within 48 hours.

3. How can I check my order status?
   Use the tracking link in your shipping confirmation email, or log into your PixVoices account to view your order status under "My Orders."

4. Why can’t I reach a live person by phone?
   Currently, we operate primarily through email to ensure every query is documented and resolved effectively. Rest assured, our team will assist you promptly.

Ordering

5. What if I make a mistake in my order?
   If you’ve made a mistake, please email us at service@pixvoices.com within 24 hours of placing your order. We’ll do our best to accommodate changes before processing begins.

6. How do I use my coupon code?
   Enter your coupon code at checkout in the "Promo Code" field. The discount will be applied automatically if the code is valid.

7. Why isn’t my order going through?
   Double-check your payment information and shipping address. If issues persist, try using a different payment method or contact our support team for assistance.

8. What payment methods do you accept?
   We accept major credit cards, PayPal, and other region-specific payment options listed at checkout.

Printing, Sizing, & Customizing

9. What if I’m not sure what size I need?
   Refer to our detailed size charts available on each product page. If you’re still unsure, feel free to contact us for guidance.

10. How do you ensure product quality?
    All products are made with high-quality materials and printed using eco-friendly inks that meet EU environmental standards. We carefully inspect every order for quality before shipping.

Shipping

11. Can it be mailed to the country and region where I am?
    Please check the following link.

    Countries and Regions Classified by Continent

12. Is international shipping available?
    Yes, we ship to most countries worldwide. During checkout, you’ll see the available shipping methods for your region along with estimated delivery times.

13. How much does shipping cost?
    Shipping costs vary based on your location, the shipping method selected, and the weight of your order. You can view the exact cost at checkout.

Refunds & Returns

14. What is your return/exchange policy?
    We offer a 180-day warranty for manufacturing defects. For other issues, returns/exchanges can be requested within 30 days of receipt. Contact service@pixvoices.com to start the process.

15. Where’s my refund?
    Refunds are processed within 5-7 business days after we receive the returned item. Depending on your bank, it may take an additional few days for the funds to appear in your account.

Social Responsibility

16. How does PixVoices give back?
    We allocate 1% of our annual profits to partnerships with organizations that support children’s mental health and autism initiatives.

17. Are the products sourced responsibly?
    Yes, we prioritize ethical sourcing and environmentally friendly practices throughout our production and supply chain.

18. How eco-friendly is the production process?
    All products are crafted using eco-conscious materials and printing methods that meet or exceed EU environmental standards.

Accessibility & Disclosures

19. How does PixVoices ensure accessibility?
    Our website is designed to be accessible to all users, including those with disabilities. We continually strive to meet WCAG standards.

20. Do you comply with international digital regulations?
    Yes, we adhere to all applicable laws, including the EU Digital Services Act, to ensure transparency and customer protection.